It is essential for us as modern leaders to have good sensory acuity. That is, recognising changing signals in a person both verbally and non-verbally.
Sensory acuity is about paying more attention to what’s going on. It’s not about actually making your eyesight better, it’s about noticing more, by paying attention to the information that was there all along.
People give out huge amounts of information from moment to moment. Changes in their emotional states and in what they are thinking about, will cause changes in their physiology. We can all notice these changes – when we once know what to look for. Sometimes these changes are subtle; sometimes they are so obvious that you’ll wonder how you missed them previously.
If you notice a change in someone’s physiology, or a shift in his or her voice, this will give you an indication that some sort of internal change has happened. If you observe it consistently happening in a particular situation, or in response to something that you’re doing, you can get an idea of what your message means to the person you are communicating your ideas to.